Legal Agreements

Web Hosting and other related services

 

Any references to “we”, “us” and “our” refer to Halls Hosting ( trading name of Halls Group (UK) ), Registered office at Halls Group (UK), 2 Sunnyhill, Witley, Godalming, Surrey, GU8 5RN

 

All services provided by Halls Hosting may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United Kingdom laws or international treaties. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Halls Hosting from any claims resulting from the use of service which damages the subscriber or any other party.

 

Prohibited are sites that promote any illegal activity or present content that may be damaging to our servers, or any other server on the Internet. Links to such materials are also prohibited.

 

Examples of unacceptable content or links:
pirated software
hacker programs or archives
Warez sites

 

NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE SUSPENDED IMMEDIATELY. FAILURE TO REMOVE THE OFFENDING CONTENT WILL RESULT IN YOUR ACCOUNT BEING TERMINATED – NO REFUNDS WILL APPLY. ADDITIONALLY, HALLS HOSTING WILL NOTIFY THE RELEVANT AUTHORITIES OF YOUR ACTIONS.

 

Domain

 

We are a Nominet Official Registrar and as such may provide you with a domain name via Nominet. You can read Nominet Terms and Conditions http://www.nominet.org.uk/go/terms

 

All non-UK domains are provisioned through our registrar partner OpenSRS / Tucows Domains. As such we cannot guarantee the availability of a particular domain, however any charges incurred in the registration of a domain which is subsequently found to be unavailable will be refunded in full.

 

Both UK and non-UK domains are provisioned through third-party registrars. Please note that the registrars may reject a registration if invalid information is provided at the time of order. All TLDs and ccTLDs have differing validation requirements which are also subject to change. As such we are not responsible for the validation of such data and it is your responsibility to check that a domain registration has been completed by the receipt of a ‘domain registration confirmation’ email. In the unlikely event a domain is rejected by the registrar, you will not receive such an email and we would need to be alerted to investigate this with the registrar directly and process the registration manually.

 

Domain Expiry

 

All domains are renewed on an annual basis automatically, we will send out reminder emails in advance of their expiry. We will send the emails to the email address on the account, it is your responsibility to make sure the contact details are up to date. We take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at support@hallshosting.co.uk or by raising a support ticket. Alternatively, you can set your domain to auto-renew, this can be managed through your client area. All domains will be billed in advance of expiry and renewed once payment is received. If you have set up an automatic payment, this will be done automatically.

 

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please see our domain checker for renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £80 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. We will not guarantee the renewal of a domain name.

 

Bandwidth/Disk Space Usage

 

We operate an ‘unlimited’ service, meaning we do not actively limit your account on disk space or bandwidth. However, this is subject to fair use and any customer using an amount of monthly bandwidth or disk space deemed excessive in comparison to the average usage by other customers on our platform may, at our discretion, be advised to upgrade to a bespoke solution and billed accordingly.

 

We provision very large disks for our hosting plans, but no physical or virtual server can have an “unlimited” disk size due to limitations in both hardware and software. We will not let this hinder your usage, but it will mean that if you are operating a large account we may require that your account is moved to a server where it can be more easily accommodated without affecting other customers, or that your account is split over several shared servers. We would not charge for doing so and would always provide the information and tools necessary for you to operate your service. However, refusal to co-operate with an account move request will result in account suspension and/or termination as we must ultimately ensure platform stability and service delivery at all times.

 

Bots

 

We do not allow bots to be operated on our hosting plans.

 

Server Abuse

 

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

 

Any attempt to undermine or cause harm to a server or customer of Halls Hosting is strictly prohibited. As our customer, you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

 

Refusal of Service

 

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

All sub-networks, distributive hosting sites and dedicated servers of Halls Hosting must adhere to the above policies, with the exception of system resources in respect to dedicated servers.

 

Billing

 

By the Account Activation Date of each month, we shall deliver, via e-mail or post, an invoice in accordance with the applicable Service Fees for services to be rendered in the forthcoming month. When an invoice is delivered to the client, payment shall be remitted to us by no later than the specified payment due date. We shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice on a monthly basis. We do not record or store customer credit/debit card data but you are able to set up recurring billing through our payment partners (currently Stripe & PayPal) to allow us to take payment for invoices as they become due.

 

It is your responsibility to ensure that you have sufficient funds to cover any transactions. Failure to make payment will result in up to three overdue notices being submitted to you before your account is suspended and/or terminated. Accounts suspended for non-payment are liable for termination without notice.

 

Failure to pay for your invoice, on time we reserve the right to add a late fee to your invoice. This is currently £10.00.

 

If you do a chargeback (refund from the payment provider you use e.g. bank) you will be liable to pay £30.00 of the fees we are charged if you don’t pay this chargeback and you would like to carry on being an customer of ours then you must pay this fee. If you don’t then we will look at different ways of recovering the costs. Your services will also be suspended until the invoice has been paid.

 

System Emails

 

The client agrees to receive important emails from Halls Group (UK). For an example, password resets, support requests and replies, invoice reminders, account changes, changes to services, domain reminders or any system related emails are vital for your account and/or services to be run effectively.

 

We endeavour to provide you with choices in relation to certain personal data uses, regarding marketing and advertising. You may receive marketing communications from us if you have requested to do so. Clients can unsubscribe from our marketing emails at any time. You can unsubscribe by clicking “unsubscribe” at the end of the email. Clients will still be sent important system emails regardless of their marketing selection.

 

Current Invoice Reminders

 

To avoid clients accounts being suspended or receiving late fees to invoices. Halls Group (UK) will send out invoice reminders.

 

Invoice Generated 14 days before the Due Date
Payment Reminder 5 days before the Invoice is Due
1st Overdue Reminder 2 day after the Invoice is Due
2nd Overdue Reminder 5 days after the Invoice is Due

 

It’s the client’s responsibility to ensure that invoices are paid on time. Failure to pay the invoice on time the client may result in a late fee payment which is currently at £10.00. If the client is struggling to pay for their invoice. Please send us a support ticket and we will be happy to help.

Clients can request to not receive overdue emails. We would highly recommend clients not to ask us to disable overdue emails. If the clients want us to disable overdue emails on their account, Halls Group (UK) will not be held liable for any late fees being occurred. We shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from services being suspended. Furthermore, we shall not be responsible for any claimed damages, including incidental or consequential damages.

 

Current Domain Reminders

 

To avoid clients losing your domain, we send out domain renewal reminders in accordance to our official domain registrar terms.

 

First Renewal Notice “60” days before the renewal date.
Second Renewal Notice “30” days before the renewal date.
Third Renewal Notice “15” days before the renewal date.
Fourth Renewal Notice “5” days before the renewal date.
Fifth Renewal Notice “1” days before the renewal date.

 

Price Match

 

We will Price Match any other United Kingdom web hosting provider plus add 5% off the final price.

 

To be able to qualify with our price match guarantee you must get in touch with us before submitting your order. You must follow the steps that is stated here. The Web Hosting provider must be based within the United Kingdom. You must also include in the message you send us. The name (of the hosting company), the link (for the plan you have found) and the price of plan you have found.

 

Please bear in mind that different UK hosting providers offer a wide variety of price, options and other features within their specified prices, so we will attempt to match or beat prices based on the nearest price plan to our own hosting services. For example, if one price plan only offers a low number of email addresses and lower web space (e.g. 20 mailboxes and 10GB web space) we will need to consider a higher priced plan if offered by them when offering a price match since we offer unlimited mail and unlimited amounts of web space, as well as many included features at no extra cost with our hosting service.

 

The price match will apply to all our hosting plans on either a monthly, annual. This price match offer only applies to our monthly or annually web hosting plans, and will not apply to Optional Extras or Domain Name Registrations or Domain Renewals.

Please note we can’t price match a hosting plan if a promo code is being used on our website or any other UK web hosting company.

Please get in touch with us via the contact us page on all page with the details with have asked for above. We will aim to get back to you within 1 hour of first contact. (excluding weekends, bank holidays, Christmas and boxing day.

 

We reserve the right to end or change this offer or the conditions at any time. Customers will always be notified of any price change prior to any renewal payments due.

 

Cancellation and Refunds

 

If you no longer wish to continue with your hosting, please submit a cancellation at least 7 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, we will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in us ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data e.g. hosting account(s) and mailboxes.

 

If you would like to cancel your hosting services or any addons you have with us, you must fill in the cancellation request in your client area. We can’t accept any other communications (E.g. support ticket, via phone, email, Facebook messages) We can only accept a cancellation request from your client area. Please click here to see how to cancel your services. Once you have submitted your cancellation request, we will remove the services from your account depending what option you have picked (Immediate or End of Billing Period). Please note once we have started your request we can’t stop it half way through the process, all your data on our servers will be removed. If you have sent a cancellation request by accident you must get in touch with us immediately. When the cancellation process has finished we will get in touch once its finished to confirm your request, there is no way for us to recover any of your data.

 

If you decide to cancel after payment is made, you will not receive a refund for the current month in use (we do not give partial monthly refunds). If cancellation is done by Halls Hosting due to an account violation, there will be no refund. Additional features can be added at any time. Halls Hosting reserves the right to change prices at any time, but will notify all clients before such changes take place. A service cannot be cancelled while an invoice is outstanding.

 

If you have paid annually you will only get a refund on the months you have not used. For an example if you paid for an annually invoice in January and you wish to cancel your hosting in March you will not get a refund for January, February or March but you will get a refund from April to December. Refund will take no longer the 31 days. Please also note we don’t give refunds on domains.

 

On a very rare occasion there might be an issue with our payment provider who has charged you twice. (You must provide the correct documents like bank statement to back up your claim) If you have been charged twice for an example for an invoice, domain and a service. We can’t unfortunately give you a refund. At our own discretion, we might give you a goodwill gesture which would be in the form of “funds” added to your account and pay the domain for another year.

 

As mentioned above, if you do a chargeback (refund from the payment provider you use e.g. bank) you will be liable to pay £30 of the fees we are charged if you don’t pay this chargeback “fee” and you would like to carry on being a customer of ours then you must pay this fee. If you don’t then we will look at different ways of recovering the costs. Your services will also be suspended until the invoice has been paid in full. If you have a special contract with us, this will also be suspended or cancelled.

 

Limitation of Liability

 

We shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from our servers going offline or being unavailable for any reason whatsoever. Furthermore, we shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of our servers. All damages shall be limited to the immediate termination of service.

 

Data Backups

 

We take backups of all data related to your hosting account. However, it is your responsibility to ensure that your own data is backed-up regularly to your own computer or another service via appropriate methods. We will not be held responsible or liable for any data that cannot be retrieved in the event of deletion, failed software installations, account termination, hardware failures and other events which may cause data loss.

 

Migration Assistance

 

If you are moving to us from another cPanel provider, we can assist with the migration by restoring any cPanel backups you upload to us via FTP. It is your responsibility to supply these backups. We will not log in to your old provider’s platform and perform the backups on your behalf. Any migrations from non-cPanel providers will not be performed by us and must be done by you. We provide a full guide on how to accomplish this and can assist if you have issues.

 

Customer Support

 

All support requests must be raised through the tickets system via our website. We can also provide support via live chat, e-mail, Facebook, text message, Whatsapp business and any other way if required but all requests must first be initiated through a support ticket. This helps us deal with your query more effectively and provides a clear history of all correspondence.

 

Please note that we provide support to our direct customers only. We will not provide support via any means to your resold clients or any third-party not holding a direct account with us under any circumstances. It is your responsibility to cater for the support needs of your customers. In the event there is a hosting-related issue that you are unable to resolve, you are required to communicate this to us in detail via a support ticket and we will investigate and respond to you accordingly so you can inform your customer.

 

Violations

 

Violations of these policies should be referred to support@hallshosting.co.uk. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

 

Disclaimer

 

We cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services and software provided by us are resold.

 

Thus, certain equipment, routing, software and programming used by us are not directly owned or written by Halls Hosting (examples include cPanel management and WHMCS billing software). Moreover, we hold no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without notice for any reason without restitution, at our discretion.

 

Account Activation

 

By activating your account with us, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer.

 

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

 

Server Uptime Guarantee

 

We offer a 99.99% service uptime guarantee In the unlikely event that we fail to meet our obligations we will provide full and thorough explanations for any downtime.

 

Please note that from time to time, it will be necessary for us to perform essential maintenance or upgrades to our infrastructure. In the event of such planned maintenance, we will provide notice so you can make necessary arrangements to contact your customers or suspend any service monitoring you may have in place for the period of the planned outage. Where possible, such upgrades will be carried out overnight in the UK to minimise impact on customers. Downtime incurred as a result of planned and notified maintenance will not be included in our downtime statistics.

 

Acceptable Use Policy

 

As a provider of web site hosting and other Internet-related services, we offer our customers (also known as “Subscribers”) and your customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. We respect that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, we reserve the right to take certain preventive or corrective actions. To protect these competing interests, we have developed an Acceptable Use Policy (“AUP”), which supplements and explains certain terms of each customer’s respective service agreement, and is intended as a guide to the customer’s rights and obligations when using our services. This AUP will be revised from time to time.

 

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet’s openness and value, but it also places a high premium on the judgment and responsibility of those who use it, both in the information they acquire and in the information, they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that we cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and should be aware that some material posted to the Internet may be sexually explicit or otherwise offensive. Because we cannot monitor or censor the Internet, and will not attempt to do so, we cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.

When subscribers disseminate information from the Internet, they must keep in mind that we do not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation and other harmful speech. Also, because the information created is carried over our network and may reach many people, including both our subscribers and non-subscribers, subscribers’ postings to the Internet may affect other subscribers and may affect our goodwill, business, reputation or operations. For these reasons, subscribers violate our policy and these terms when they, their customers, affiliates or subsidiaries engage in the following prohibited activities.

 

Spamming

 

Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward Halls Hosting, but also because it can overload our network and disrupt service to our subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, we will investigate and suspend the account that is sending spam and reserve the right to keep the account suspended until such time that the account no longer sends spam.

 

Audio/Video Streaming

 

Audio/Video Streaming is not hosting friendly. As such, we do not allow any streaming of audio or video content where the core files are hosted on our platform. Offending accounts will be suspended without noticed or terminated.

 

File Storage / Online Backups

 

We do not permit the use of our hosting plans platforms for the storage of backup or archival data, mirror sites, personal multimedia content such as movies, music, photos or other media. Your account and any sub-accounts may be used for genuine web hosting purposes only. Any such content is not permitted and will be removed and any offending accounts suspended.

 

Services such as OwnCloud are not permitted on our hosting plans and accounts found to be utilising web space for such services will have their data removed and services suspended.

 

We don’t limit your disk space providing the majority of your space is used for web hosting. We do not permit the use of our hosting plans as an e-mail archival system and you may be asked to remove e-mail, archive e-mail to your computer.

 

Free Hosting

 

We do not permit the use of our platform to provide free hosting to our customers. Providing free hosting encourages spamming and other abuses of the platform and as such this is explicitly disallowed.

 

File Sharing Websites or Peer-to-peer media (including files) sharing or streaming

 

We do not permit the use of our platform for file sharing of any kind. This includes but is not limited to peer-to-peer file or media sharing, Bit Torrent, Tor or other such forms of data transmission.

 

Obscene Speech or Materials

 

Using our network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. We are required by law to notify law enforcement agencies if we become aware of the presence of child pornography on or being transmitted through our network.

 

Defamatory or Abusive Language

 

Using our network to transmit or post negative, defamatory, harassing, abusive or threatening language.

 

Forging of Headers

 

Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

 

Illegal or Unauthorised Access to Other Computers or Networks

 

Accessing, illegally or without authorisation, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual’s system (often known as “hacking”). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).

 

Distribution of Internet Viruses, Worms, Trojan Horses or Engaging in Other Destructive Activities

 

Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service (DDOS) attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.

 

Destructive activities include inviting, either directly or indirectly, an attack (such as a DDOS) against our platform. Such invitations include inviting third parties to attempt to compromise the security of our platform or knowingly participating in an external attack (such as a DDOS) which results in retaliatory action from a third-party.

 

Facilitation a Violation of this AUP

 

Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.

 

Usenet Groups

 

We reserve the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

 

Phishing

 

We do not permit the hosting of any sites engaging in phishing, impersonating public institutions or private companies in an attempt to defraud members of the public. Any sites found in breach of this will be suspended or terminated without notice.

 

Other Illegal Activities

 

Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available Ponzi schemes, pyramid schemes, fraudulently charging credit cards, publishing or threatening to publish private data and pirating software.

 

Other Activities

 

Engaging in activities, whether lawful or unlawful, that we determine to be harmful to our subscribers, operations, reputation, goodwill or customer relations.

 

As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. We will not, as an ordinary practice, monitor the communications of our subscribers to ensure that they comply with our policy or applicable law. However, when we become aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, suspension or termination of hosting services, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action we deem appropriate.

 

We are also aware that many of our subscribers are themselves providers of Internet services, and that information reaching our facilities from those subscribers may have originated from a customer of the subscriber or from another third party. We do not require our subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of our subscribers. We reserve the right to directly act against a customer of our subscribers. Also, we may take action against our subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, we anticipate that subscribers who offer Internet services will cooperate with us in any corrective or preventive action that we deem necessary. Failure to cooperate with such corrective or preventive measures is a violation of our policy.

 

We will not intentionally monitor private electronic mail messages sent or receive by our subscribers, unless required to do so by law, governmental authority or when public safety is at stake. We may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, we may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request subject to Data Protection and other UK legislation. We assume no obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice.

 

Finally, we may disclose subscriber information or information transmitted over our network where necessary to protect us and others from harm, or where such disclosure is necessary to the proper operation of the system. However, we will never sell information to other services or outside companies.

 

We expect that our subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber’s failure to comply with those laws will violate our policy. Finally, we wish to emphasise that, in accepting these terms and placing an order, subscribers indemnify Halls Hosting for any violation of the Service Agreement, law or Halls Hosting policy resulting in loss to Halls Hosting or the bringing of any claim against Halls Hosting by any third party. This means that, if we are sued because of a subscriber’s or customer of a subscriber’s activity, the subscriber will be responsible for payment of any damages awarded against us, plus costs and reasonable legal and solicitors’ fees.

 

We hope this AUP is helpful in clarifying the obligations of Internet users, including Halls Hosting and its subscribers, as responsible members of the Internet. Any complaints about a subscriber’s violation of this AUP should be sent to support@hallshosting.co.uk.

 

Complaints

 

If you wish to make a complaint about a service you have received, please submit an email to us at support@hallshosting.co.uk, including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, then please feel free to escalate your issue by replying to the ticket and it would be put towards a manager at Halls Hosting.

 

Notification of Changes

 

We reserve the right to change these conditions from time to time as it sees fit and your continued use of the site and our hosting services will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made via relevant channels. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

 

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or subscribing for any of our services indicates your understanding, agreement to and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

 

Last Update to Terms

These Terms and Conditions were most recently updated on 30/01/2018

In using this website, you are deemed to have read and agreed to the following terms and conditions: 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Halls Hosting (“Halls Group (UK) trading as Halls Hosting”), Registered office at 2 Sunnyhill, Witley, Godalming, Surrey, GU8 5RN. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Contacting Us

Please contact us using one of the contact methods available on our contact page. For all technical support requests, please submit a support ticket in the first instance via your account at www.hallshosting.co.uk/clientarea.php. We also have a live chat service which can be seen from any page. The live chat window will only show if a member of staff is online. If unable to access your account please email us at support@hallshosting.co.uk. We aim to respond to all points of contact within 12 hours, however this is usually much less.

Privacy Statement

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

We respect the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our suppliers and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Exclusions and Limitations

The information on this web site is provided on an “as is” basis. Fully permitted by law, this Company: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. 


This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service, you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. We also store your IP address against each order placed on our site to help combat fraudulent transactions and to comply with European Union VAT obligations. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. Except to the extent provided by law, you must not use, copy, reproduce, republish, post, broadcast or transmit any part of the website or its content for any other purpose without our express prior written consent. This includes (but is not limited to) reproducing or storing any part of the website or any of its content in any other website or in any public or private electronic retrieval system or service.

Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any ‘Act of God’, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made via relevant channels. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Please note that an acceptance of our separate “Order Terms and Conditions” are required when placing an order. You will be presented with these terms at the time of placing an order with us.

© Halls Hosting 2016 – 2017.  All Rights Reserved

 

Last Updated

30/01/2018 – Updated trading address.

 

This version of our privacy policy was last updated on 23rd May 2018. The GDPR comes into force and the deadline is 25th May 2018.

Our privacy policy will inform about who we are; how, why, and what kind of data we collect; what your privacy rights are regarding that data; where and how we store that data; how you can access or remove your data; and our data processing procedures. In particular, this privacy policy will give you information regarding how Halls Group (UK) collects and processes your personal data, this includes any data you provide through this website by visiting us, when you sign in to your client area or purchase a product, addons and service/s and when you use the live chat interface.

This policy, together with our terms of use https://www.hallshosting.co.uk/legal/#1552940560648-646bceda-a6bb, our Data Processing Agreement https://www.hallshosting.co.uk/legal/#1552940606117-0f17cf5f-775c  and any other documents referred to within it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This privacy policy supplements any other policys and is not intended to replace them.

Who We Are

Halls Group (UK) is the data controller and processor and is responsible for your personal data (herein referred to as Halls Group (UK) “we”, “us” or “our” in this privacy policy). We take the security of your data extremely seriously. Protecting our customers’ information and their privacy has always been our top priority.

Halls Group (UK) trading as Halls Hosting/Lords Design

We only collect and use personal data as needed to deliver to you our product, addons and service/s (collectively, our “Services”)

If you have any questions about this privacy policy or have any concerns, please contact us by using these details :

Halls Group (UK)
2 Sunnyhill
Witley
Godalming, Surrey
GU8 5RN
United Kingdom
support@hallshosting.co.uk

If we are unable to effectively deal with your concerns regarding any data protection issues, you have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

What We Collect

We may collect personal data and personal information. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We work closely with a number of third parties including businesses, service providers and fraud protection services. We may receive information from them about you including, but not limited to, your IP address, device-specific information, server logs, device information, location information, and unique order/reference numbers. We may use their services within our website, however, in some instances they may be acting as the data controller and they will have their own privacy policy over which we have no control.

We strongly advise you to read these notices and understand them fully. We may pass your personal data to third parties for the provision of services (eg: payment provider). We will only ever share information about you that is necessary to provide the product or service, your personal data will be passed securely and will not be used for any marketing purposes.

We may collect, use, store and transfer your different types of personal data as stated below :

Identity Data includes first name, last name, maiden name, identifier (username), title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes card payment details.
Transaction Data includes details about payments to and from you and details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system/platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, preferences, feedback and any survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communication Data includes your chosen preference to receive marketing information from us and your preferred communication method.

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but will not reveal your identity directly or indirectly. For example, we may aggregate your Data Usage to calculate the percentage of users accessing a hosting service. If at any time we do combine or connect Aggregated Data with your personal data and as a consequence, it can identify you, we treat this data as personal data which will be used in accordance with this privacy policy.

For the avoidance of doubt, we do not and shall never sell or share your personal data with third parties for marketing or advertising purposes.

Your Responsibilities

Where we need to collect personal data, whether by law or under the terms of a contract, and you fail to provide that data, we may not be able to perform the contract (eg to provide you with any of our  services). In any event such as these, we may need to cancel your services you have with Halls Group (UK). If we do, we will notify you that this is the case. If you would like to review or change the details you have given us, you may do so at any time. If you would like to change your details, then please open a support ticket and we will get back to as soon as possible.

How We Collect Your Data

We collect data from and about you by using the various methods listed below :

Direct Contact

You may give us your Identity, Contact and Financial Data by filling in secure forms or by corresponding with us by phone, email, live chat. This includes personal data you provide when you:

have a sales enquiry via telephone, email or live chat;
apply for our products, addons and services;
create an account on our website;
register or transfer a domain name;
request marketing to be sent to you;
enter a competition, promotion or survey;
giving us feedback.

Automated technologies or other interactions
When you use our website, we may automatically collect Technical Data about your equipment and browsing actions. We collect this personal data by using cookies, server logs and other similar software and technologies which may change as new technologies are created/ comes into force.

Third parties or publicly available sources
We may receive personal data about you from various third parties and public sources as listed below:

Technical Data from the following parties:
(a) analytics providers;
(b) search information providers.
– Contact Data, Financial and Transaction Data from providers of technical, payment and delivery services.
– Identity and Contact Data from publicly availably sources.
– Identity and Contact Data from data brokers or aggregators.

How We Use Your Data

We will only use your personal data when legally allowed to do so. Most commonly, we will use your personal data in the following circumstances:

– Where we need to perform the contract for products and services.
– Where it is necessary for our legitimate interests (or those of a third party) and where your legal rights do not override those interests.
– Where we need to comply with a regulatory or legal obligation.

In the case of making an enquiry via our website. live chat, electronic communication or directly, any information supplied will be considered freely given, specific and an informed indication of your wishes for that information to be used to enable the enquiry to be effectively dealt with.

Below is a description of the ways we plan to use your personal data and which legal basis we rely on to be able to do so. Please be aware that we may process your personal data for more than one legal basis.

Purpose/Activity Type of Data Lawful basis for processing including basis of legitimate interest
To register you as a new customer  (a) Identity

 (b) Contact

Performance of a contract with you
To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

 (a) Identity

 (b) Contact

 (c) Financial

 (d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

 (a) Identity

 (b) Contact

 (c) Profile

 (d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey  (a) Identity

 
 (b) Contact

 (c) Profile

 
 (d) Usage

 (e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To manage and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  (a) Identity

 (b) Contact

 (c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you  (a) Identity
 (b) Contact
 (c) Profile
 (d) Usage
 (e) Marketing and Communications
( f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences  (a) Technical

 (b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you  (a) Identity

 (b) Contact

 (c) Technical

 (d) Usage

 (e) Profile

Performance of a contract with you
To deal with a general enquiry or careers enquiry  (a) Identity

 (b) Contact

(a) Consent

(b) Necessary for our legitimate interests (recruitment and to communicate with our customers, partners and other third parties)

Legitimate Interest : In the interest of our business, conducting and managing our business
Performance of Contract : Processing your data where it is necessary for the performance of a contract for us to supply a product, addons or service.
Comply with a legal or regulatory obligation : Processing your personal data where it is necessary for compliance with the law or regulation.

Marketing

We endeavour to provide you with choices in relation to certain personal data uses, in particular regarding marketing and advertising. You may receive marketing communications from us if you have requested to do so. Essentially any emails from us for an example such as invoices, password resets, and billing information or any system related emails required to effectively run an account will be sent to customers regardless of their marketing selection.

Cookies

You can set your browser to block cookies or to alert you when websites set or require access to cookies. If you disable cookies or refuse to accept them, some parts of our website may become inaccessible or may function properly. For more information about the cookies we use, please review our cookie policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it. If we need to use it for any another reason, the reason must be related to the original purpose. In the unlikely event of a need arising to use your personal data for an unrelated purpose, we will notify you immediately and we will explain any legal basis which would allow us to do so. Please be aware that we may process your personal data without your knowledge or consent, in compliance with the above or whether required or permitted by law.

Sharing with trusted third parties

We may share your personal data with third parties with which we have partnered to integrate their services into our own Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

Processing debit / credit card payments
Conducting contests or surveys
Performing analysis of our Services and customer demographics
Communicating with you, such as by way email or survey delivery
Customer relationship management
Serving Advertisements

We only share your personal data as necessary, for any third party to provide the services as requested or as needed on to run our day to day operation. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited by law from using, sharing or retaining your personal data for any purpose other than the purpose for which they have been specifically contracted for (or without your consent). We may, in the future, choose to sell, transfer, or merge parts of our business and/or assets. On occasion we may acquire other businesses or merge with them. If any change to our business takes place, the new proprietors may use your personal data to continue to run your account effectively and as set out in this privacy policy.

Where Is The Data Stored?

All information you provide to us is stored to an accepted standard on our secured servers in our data centers within the United Kingdom which is part of the “European Economic Area” (EEA). We may share your personal data within Halls Group (UK), and on occasion with our associates/suppliers where required (listed below). This may involve transferring your data outside the European Economic Area (EEA). We ensure your personal data is protected by requiring all 3rd parties to be compliant and by following the same rules when processing your personal data.

Whenever we transfer your personal data out of the EEA, we ensure compliance by making sure at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection for personal data shared between the Europe and the US.

Data security

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate. We retain personal data only for as long as necessary to provide the products, addons and services you have requested and thereafter for a variety of legitimate legal or business purposes. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who need to know for the purposes of day to day operations.

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

As the transmission of information via the internet is never completely secure, we cannot guarantee the security of your data transmitted to us and any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone. Please be aware that out of date software (eg: scripts, software plugins) uploaded or installed by you will need to be regularly updated and monitored by you to prevent intrusion. The use of nulled themes is forbidden as these are a considerable security risk to your website data.

Data Retention

Personal data will be retained for as long as is required to carry out the purpose(s) for which it was collected, including, but not limited to. legal or accounting requirements. To determine the appropriate retention period for personal data, we consider the following :

the amount of data held
the nature and sensitivity of the personal data
any potential risk from unauthorised use or disclosure
the purposes for processing your personal data or whether we can achieve those same purposes by other means and any relevant legal requirements that apply

Individuals have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances. Accounting and Legal requirements mean that we’ll need to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after after any contract ends or when the individual or party ceases to be a customer.

Lawful Basis

For the effective running of our business (Legitimate Interest) we use your data to give you the best service/product/addons and the most secure experience we can. We make sure that we take your rights into consideration before we process your personal data for the performance of contract. Performance of contract means we’ll process your data where necessary to perform a contract to which you are a party or where you are requesting such a contract to be created. We do not use your personal data where our interests are overridden by your rights or if it will cause a significant impact to you unless we have your consent to do so or are otherwise required or permitted to by law to comply with legal or regulatory obligation.

Third Parties

Service providers acting as processors who provide IT and system administration services.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the UK who require reporting of processing activities.

The external third parties who provide electronic and/or computing services, as listed below:

 

Name Type of Service Type of Data Processed
Tawk.To Inc Live Chat Services Name, email address IP address for the purpose of support and any live chat discussion.
Small.Chat Live Chat Services Name, email address IP address for the purpose of support and any live chat discussion.
Slack Inc. Live Chat Service Internal messaging that might include customer name and email details for the purpose of support.
Wave Financial Inc Accountancy Software Customer details including customer name, address and email address.
Stripe Payment Processor Customer name, address and card information for the purpose of payment processing.
PayPal Payment Processor Customer name, address and card information for the purpose of payment processing.
Nominet Domain Name Services Customer name, address and email address.
Smart Domain Name Services Customer name, address and email address.
Mailchimp Newsletter Service Customer name, address and email address.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking any links or enabling connections to those third-party websites may allow those third-parties to collect or share data about you. As we do not have any control of these third-party websites we cannot be responsible for their privacy statements. We encourage you to read the privacy statement of any site you visit whether it be accessed directly by you or via one of the links on our website.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

Request access to your personal data : (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that it is being processed lawfully.
Request correction of your personal data : This enables you to have any inaccurate data we hold about you corrected. In some circumstances, we may need to verify the new data you provide.
Request erasure of your personal data : This will allow you to ask us to delete or remove personal data where there is no valid reason for us to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information incorrectly or where we are required to erase your data to comply with legal requirements or local laws. Please note that on occasion, we may not always be able to comply with your request of erasure for legal reasons. We will notify you of such, if applicable, at the time of your request.
Object to processing of your personal data : You may object to processing if you feel it impacts on your fundamental rights and freedoms. You also have the right to object if we are processing your personal data for direct marketing purposes. Where we are relying on a legitimate interest (or those of a third party) and have a ligitimate reason for doing so, we may have grounds to process your information which overrides your rights and freedoms.
Request restriction of processing your personal data : This will enable you to request suspension of the processing of your personal data in the following apply: (a) if you want us to validate the data or it’s accuracy; (b) where our use of the data is incorrect but you do not want us to erase it; (c) where you need us to hold the data as you need it to establish, exercise or defend legal claims even if we no longer require it; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds for it’s use.
Request transfer of your personal data : We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used format. Please note that this right only applies to automated information for which consent will have been initially been provided or where we used the information to perform a contract with you.
Right to withdraw consent : You may withdraw consent at any time where we are relying on consent to process your personal data for legitimate purposes. This will not affect the legitimate processing carried out before any consent is withdrawn. If consent is withdrawn, we may not be able to provide certain products or services to you. We will inform you at the time of withdrawal if this is the case.

 

In the event of access requests, you will not have to pay a fee to access your personal data as this is provided to you via your secure client area at all times. If your request is manifestly unfounded, repetitive or excessive we reserve the right to charge a fee and this will be based on the administrative costs of complying with the request. We may also refuse to comply with your request in these circumstances. In certain situations, we may need to request specific information from you to help us confirm your identity and to ensure you have the right to access the personal data requested. We will try to respond to all legitimate requests within 30 days. Occasionally it may take us longer than a month if your request requires validation or if you have made a number of requests. In the case of any delay, we will notify you and regularly update you.

Please note, Terms & Conditions state that visitors must be over 18 to register or purchase a product or service. We do not knowingly collect data relating to visitors under 18.

Changes to the privacy policy and your duty to inform us of changes

It is important that any personal data we hold about you is accurate and up-to-date before the deadline and at any time after. You have a duty to inform us of any personal data changes during your relationship with us.

 

This document has been created by an independent solicitor and checked with a solictors firm. 

These terms set out the additional terms requirements and conditions on which we will process personal data when providing services to you. This Agreement contains the mandatory clauses required by article 28(3) of the General Data Protection Regulation ((EU) 2016/679) for Agreements between data controllers.

Halls Group (UK) is (herein referred to as Halls Group (UK) “we”, “us” or “our” in this agreement) Halls Group (UK) trading as Halls Hosting & Lords Design

By purchasing our website hosting services you confirm that you accept to these terms of data processing and you agree to comply with them.

If you do not agree with these terms, you must not purchase website hosting services from us.

Agreed Terms

1. Definitions and interpretation

The following definitions and rules of interpretation apply in this Agreement.

1.1 Definitions:

Data Subject An individual who is the subject of Personal Data.
Personal Data Means any information relating to an identified or identifiable natural person that is processed by the Data Processor as a result of, or in connection with, the provision of the services; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Processing, processes and process Either any activity that involves the use of Personal Data or as the Data Protection Legislation may otherwise define processing, processes or process. It includes any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording. organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. Processing also includes transferring Personal Data to third parties.
Data Protection Legislation All applicable privacy and data protection laws including the General Data Protection Regulation ((EU) 2016/679) and any applicable national implementing laws, regulations and secondary legislation in England and Wales relating to the processing of Personal Data and the privacy of electronic communications, as amended, replaced or updated from time to time, including the Privacy and Electronic Communications Directive (2002/58/EC) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003/2426).
Personal Data Breach A breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data transmitted, stored or otherwise processed.
Standard Agreements Clauses (SCC) The European Commission’s Standard Agreementual Clauses for the transfer of Personal Data from the European Union to processors established in third countries as set out in Commission Decision 2010/87/EU.

 

 1.2  This Agreement is subject to the terms of any separate agreement made between the parties for the supply of website hosting services (“Services Agreement”) and is incorporated into any such Agreement. Interpretations and defined terms set forth in the Services Agreement apply to the interpretation of this Agreement.
 1.3 The Annexes form part of this Agreement and will have effect as if set out in full in the body of this Agreement. Any reference to this Agreement includes the Annexes.
 1.4 A reference to writing or written excludes faxes and email.
 1.5 In the case of conflict or ambiguity between:

(a) any provision contained in the body of this Agreement and any provision contained in the Annexes, the provision in the body of this Agreement will prevail;

(b) the terms of any accompanying invoice or other documents annexed to this Agreement and any provision contained in the Annexes, the provision contained in the Annexes will prevail; and

(c) any of the provisions of this Agreement and the provisions of the Services Agreement, the provisions of the Services Agreement will prevail.

 1.6 This agreement is in addition to and does not remove or replace a party’s obligations under the Data Protection Legislation.
 1.7 In this agreement we are the Data Processor and you are the Data Controller

 

2. Personal data types and processing purposes

 

 2.1  The Data Controller retains control of the Personal Data and remains responsible for its compliance obligations under the applicable Data Protection Legislation, including providing any required notices and obtaining any required consents, and for the processing instructions it gives to the Data Processor.
 2.2 ANNEX A describes the subject matter, duration, nature and purpose of processing and the Personal Data categories and Data Subject types in respect of which the Data Processor may process to provide services to the Data Controller under the terms of the Services Agreement or otherwise.

 

3. Data Processor’s obligations

 

 3.1 The Data Controller acknowledges that for the purposes of fulfilling its obligations under the Agreement the Data Processor may have access to and may be required to process Personal Data (as defined in the Data Protection Legislation) on behalf of the Data Controller and in accepting the Agreement the Data Controller authorises the Data Processor to process its Personal Data in accordance with the terms of this Clause 3.
 3.2   Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 3 is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation
 3.3 The parties acknowledge that for the purposes of the Data Protection Legislation, the Data Controller is the data controller and the Data Processor is the data processor (where Data Controller and Data Processor have the meanings as defined in the Data Protection Legislation).
 3.4 Without prejudice to the generality of clause 3.2, the Data Controller will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to the Data Processor for the duration and purposes of this agreement.
 3.5 Without prejudice to the generality of clause 3.2, the Data Processor shall, in relation to any Personal Data processed in connection with the performance by the Data Processor of its obligations under this agreement:

(a) process that Personal Data only on the written instructions of the Data Controller unless the Data Processor is required by the laws of any member of the European Union or by the laws of the European Union applicable to the Data Processor to process Personal Data (Applicable Laws). Where the Data Processor is relying on laws of a member of the European Union or European Union law as the basis for processing Personal Data, the Data Processor shall promptly notify the Data Controller of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit the Data Processor from so notifying the Data Controller;

(b) ensure that it has in place appropriate technical and organisational measures, to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);

(c) ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential; and

(d) subject to clause [3.10] to not transfer any Personal Data outside of the European Economic Area (“EEA”) unless the prior written consent of the Data Controller has been obtained and the following conditions are fulfilled:

(i) the Data Controller or the Data Processor has provided appropriate safeguards in relation to the transfer;

(ii) the data subject has enforceable rights and effective legal remedies;

(iii) the Data Processor complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred; and

(iv) the Data Processor complies with reasonable instructions notified to it in advance by the Data Controller with respect to the processing of the Personal Data;

(e) if so reasonably required, assist the Data Controller, at the Data Controller’s cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;

(f) notify the Data Controller without undue delay on becoming aware of a Personal Data breach;

(g) if so reasonably required, at the written direction of the Data Controller, delete or return Personal Data and copies thereof to the Data Controller on termination of the agreement unless required by Applicable Law to store the Personal Data; and

(h) if so reasonably required, maintain complete and accurate records and information to demonstrate its compliance with this clause 3.

 3.6 In accepting these Terms and Conditions the Data Controller consents to the Data Processor appointing third-party processors of Personal Data (“the Sub Processors”) under this agreement.
 3.7 The Data Processor shall enter with the Sub Processors into a written agreement incorporating terms which are substantially similar to those set out in this clause 3 prior to any Sub Processor being appointed.
 3.8 The Data Controller accepts that for the purposes of this Agreement part or all of its Personal Data may need to be processed outside of the EEA and the Data Controller further consents to the Data Processor processing its Personal Data in appointing these third party processors listed at Annex A who are located outside of the EEA.
 3.9 The Data Controller shall have the ability to withdraw its consent to the Data Processor’s use of Sub Processor for the purposes of fulfilling this Agreement by notifying the Data Processor in writing at its registered office. However the Data Controller acknowledges that the Data Processor may not be able to perform the Services or any part of the Services unless it is able to appoint an alternative Sub Processor and where an alternative Sub Processor cannot be appointed, the Data Processor shall not be obliged to provide any part of the Services which are so affected.
 3.10 The Data Processor may, at any time on not less than 30 days’ notice, revise this clause 3 by replacing it with any applicable controller to processor standard clauses or similar terms forming party of an applicable certification scheme (which shall apply when replaced by attachment to this agreement).

 

4. Term and termination

 

 4.1  This Agreement will remain in full force and effect so long as:

(a) the Services Agreement remains in effect or the Data Processor provides the relevant services to the Data Controller, or

(b) the Data Processor retains any Personal Data related to the Services Agreement and/or the services in its possession or control.

 4.2 Any provision of this Agreement that expressly or by implication should come into or continue in force on or after termination of the Services Agreement or the provision of services by the Data Processor to the Data Controller (as may be applicable) in order to protect Personal Data will remain in full force and effect.
 4.3 If a change in any Data Protection Legislation prevents either party from fulfilling all or part of its obligations to the other party, the parties will suspend the processing of Personal Data until that processing complies with the new requirements. If the parties are unable to bring the Personal Data processing into compliance with the Data Protection Legislation within 28 days, they may terminate the Services Agreement and/or the provision of services on written notice to the other party without prejudice to any right or remedy the parties may have under the Services Agreement or otherwise

 

5. Notice

 

 5.1  Any notice or other communication given to a party under or in connection with this Agreement must be in writing and delivered to:

For the Data Controller: The address provided under the Services Agreement

For the Data Processor: Halls Group (UK)  6 Chapel Hill Court Sleaford NG34 7FG United Kingdom.

 5.2 Clause 5.1 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.
 5.3 A notice given under this agreement is not valid if sent by email.

 

6. General

 

If any provision or part-provision of this Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this Agreement.
If any provision or part-provision of this Agreement is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.
Waiver. A waiver of any right under this Agreement or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
No partnership or agency. Nothing in this Agreement is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, nor constitute either party the agent of the other for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.
Third parties. A person who is not a party to this Agreement shall not have any rights to enforce its terms.
Variation. Except as set out in these Conditions, no variation of this Agreement, including the introduction of any additional terms and conditions, shall be effective unless it is agreed in writing and signed by the Data Processor.
Governing law. This Agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.
Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).

 

ANNEX A Personal Data Processing Purposes and Details

 

Subject matter of processing: [Website Hosting Services]
Duration of Processing: The Term as set out at Clause 4.1
Nature of Processing: [Storage]
Business Purposes: Performance of our Services Agreement
Personal Data Categories: [Identity, Data, Financial Data, Transaction Data, Technical Data, Profile Data, Usage Data, Marketing & Communications Data and any other such date as collected by the Data Controller on its website]
Data Subject Types: [any user of the Data Controller’s website]

Located in a country with a current determination of adequacy.
Binding Corporate Rules.
Standard Processing Clauses between Customer as “data exporter” and Provider as “data importer”.
Standard Processing Clauses between Provider as “data exporter” on behalf of Customer and Provider affiliate or Sub Processor as “data importer”.
EU-US Privacy Shield Certified.

 

This document has been created by an independent solicitor and checked with a solictors firm. 

Information:

You (‘Client’)

Halls Group (UK) trading as Halls Hosting and Lords Design based in the United Kingdom.

Registered office at Halls Group (UK), 2 Sunnyhill, Witley, Godalming, Surrey, GU8 5RN


All services provided by Halls Group (UK) may only be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United Kingdom laws or international treaties. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The client agrees to indemnify and hold harmless Halls Group (UK) from any claims resulting from the use of service which damages the subscriber or any other party.


Prohibited are sites that promote any illegal activity or present content that may be damaging to our servers, or any other server on the Internet. Links to such materials are also prohibited.


Examples of unacceptable content or links:

Pirated software

Hacker programs or archives

Warez sites


To view all of our features in the MAX Plan please click here.

 

Have you got any questions regarding our MAX Plan? Do get in touch with us by clicking here. We are more than happy to help.

Acceptance: 

 

It is not necessary for any Client to have signed an acceptance of our terms and conditions for them to apply. If the client has accepted a quote, paid for the invoice or brought our MAX Plan, then the client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. Any purchase or use of our services implies that you have read and accepted our terms and conditions in full and understand them.


Services: 

 

The client must give information of what type of website, logo design or any bespoke software/services they would like us to make and give us all information required including images and text of what they want on their website. For an example a client will contact us asking us to build a sports website and gives us text for about us page, pricing for their services and images. It is important you tell us everything you want on your website and the type of website you want.

Unlimited Use: 

 

Clients being on our MAX Plan, get fully unlimited use on the services we offer.


Logo: 

 

If you would like us to make you a logo for your business or personal use then please tell us, all the information required, for an example like the name, the detail of what you want it to look like and a slogan (optional) . We will then send you up to 6 different logo concepts each time. Once you have agreed on the design of what we have made for you, then own the full copyright of that image. Any images that has not been accepted, are still the copyright of Halls Group (UK).

Bespoke Services: 

 

If you require a bespoke service, then please give us as much information as you possibly can, this will help us give you the best service possible. We can do any type of services like HR software to invoice software to CRM software (Client relationship management). If you are not sure what type of service you want, please do get in touch with our Team to give you the best possible service for your needs.

Client Review: 

 

Halls Group (UK) will provide the client the opportunity to review the appearance and content of what we have done for you.

Turnaround Time: 

 

Halls Group (UK) will give the client an estimated time for the service you wish us to make (website, logo design, video editing, bespoke services etc) Sometimes the estimated time might be pushed forward or pushed back depending on what you have asked us to do for you. Once we have received all the information we have asked for, we will give you a time and date we believe the service should be finished by.

Failure to provide requested content: 

 

Halls Group (UK) is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. We ask that you provide all the required information in advance. On any occasion where progress cannot be made for your service, because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right put your project on hold. If your project involves Search Engine Optimisation, we need the text content for your site in advance so that the SEO can be Planned and completed efficiently. If you agree to provide us with the required information and subsequently fail to do within one week of project commencement, we reserve the right to hold the project. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so. You can contact us anytime if you have any questions regarding the above.

Annual Payment:

 

For annual payment, the full invoice must be paid in advance before we can start the


Monthly Payments:

 

We currently offer 2 options for monthly payments.

Option 1 – £50.00 deposit which needs to be paid upfront and then the monthly costs would be £17.50 for 11 months.

Option 2 – £100.00 deposit which needs to be paid upfront and then the monthly costs would be £13.20 for 11 months.

 

Deposits:

 

Deposits are only on pay monthly plans. Deposits are non refundable. Unless the client requests a cancellation before the project starts The deposit goes against the client’s invoice. After a year if the client counties with the Max Plam monthly option, they won’t need to pay for another deposit.


Invoices: 

 

All invoices will be sent administered and sent from Halls Group (UK).

Web Design – Web Browsers: 

 

Halls Group (UK) will make every effort to ensure websites are designed to be viewed by most visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, Edge etc.). Client agrees that Halls Group (UK) cannot guarantee correct functionality with all browser software across different operating systems. Halls Group (UK) cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client.

Termination: 

 

Termination of services by the Client must be requested in a letterhead letter and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will be honoured only on letterhead letter. Once you agree for the service you have asked us to make and design, then you are agreeing that you are fully satisfied with the work and no future refunds can be given for the fees paid. This does include everything in our Halls MAX Plan.

Indemnity: 

 

All Halls Group (UK) services must be used for lawful purposes only. You agree to indemnify and hold Halls Group (UK) harmless from any claims resulting from your use of our service that damages you or any other party.

Copyright: 

 

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Halls Group (UK) the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Halls Group (UK) permission and rights for use of the same and agrees to indemnify and hold harmless Halls Group (UK) from all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Halls Group (UK) that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested. Halls Group (UK) retains the full copyright to the design, source code, images etc of all services we have made for the client. If the Client wants the full design, source codes, images etc made by Halls Group (UK) will only be granted if prior write agreement is made by Halls Group (UK) and a small fee might have to be paid before anything is agreed regarding our copyright. Without written agreement from Halls Group (UK) the ownership of the design and all the code made by Halls Group (UK) remains the property and copyright of Halls Group (UK). We reserve the right to charge you extra to get the source code of our design. If you download or use our design on another hosting company or any other company, we will take legal action if no written agreement has been made by Halls Group (UK). We also reserve the right to hide the source code from being accessed if necessary to protect our copyright and data. These terms of use grant a non-exclusive limited license so that the Client can use the design on one domain name only, unless agreed otherwise. The Client is not permitted to use our service for more than one domain without prior written agreement between the Client and Halls Group (UK). The Client agrees that resale or distribution of the completed files is forbidden unless prior written agreement is made between the Client and Halls Group (UK). The Client agrees to abide by the terms of any third-party software or media included within any work done for the Client. Examples of this include, but are not limited to, Google maps, Media under the Creative Commons license, RSS feeds, Open Source GPL Software etc.

Content Management Systems: 

 

All our website design is based on WordPress. WordPress is one of the most advance program in the world. We use the main core of the software of WordPress and adapted and make it even better using our own software. Client will have access to the admin part of WordPress, but it will be limited access to stop client messing around settings on the website. If the client wants full admin settings then we will be happy to do this, but if you change any of the settings on it we are not liable to change them back to make the website work correctly again. WordPress is an open source software which allows companies like ours to adopt and make it more powerful.

Design Credit: 

 

A link to Lords Design will appear in either small writing or by a small graphic logo at the bottom of the Client’s website. The writing or logo will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a small fee will be applied. The Client also agrees that the website for the Client may be presented in Halls Group (UK) portfolio. If the Client removes the design credits without informing us, we reserve the right to suspend the client account until the logo or small writing is restored.

 

Google AdWords: 

 

 

Google AdWords is a great way for our clients to get their brand in the market, new clients and keep returning clients. Halls Group (UK) will only mange the account to make sure the adverts are reaching the full potential. The client must instruct Halls Group (UK) to make the adverts on Google AdWords. The client agrees that Halls Group (UK) will not be liable to pay any invoices on Google AdWords or add credits to the clients account. The client is fully responsible for their Google AdWords account. The client also agrees to give Halls Group (UK) login details for our team to make the correct adverts. Any adverts we make after the client has instated us to do so will get an email of the estimated cost from Google.

Post-Placement Alterations: 

 

Halls Group (UK) cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

Domain Names: 

 

The client main domain will be renewed every year from Halls Group (UK) as part of our MAX Plan, any additional domains the client owns will get 60% off discount each domain. If we pay for the domain and then the client cancels the services with Halls Group (UK) we will keep the domain until the client has paid the domain fee with have paid.

General: 

 

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

Governing Law: 

 

This Agreement shall be governed by English Law.

Moving your website away from us: 

 

We don’t like to think of a client leaving us, but if a client should wish to maybe move their services away from us, then we will be happy to assist with this transfer happening. However, we do need to make you aware of the following:

Providing all your account payments are up to date, we will then assist you with a transfer to another web host, or web design company. They will need to contact us directly, so we can make sure the transfer completes without any unnecessary disruptions.

ONLY your content files and associated files that make the website work on internet will be transferred. Any work-up files, ORIGINAL images created by ourselves, help files or other non-essential file, program or software/script will not be transferred to your new provider or source code without agreement (see under copyright)

If your website employs the use of a database, then only the database content will be transferred. It will be up to your new supplier to provide the necessary database systems to import the data to.

IMPORTANT: We cannot guarantee or accept any liability whatsoever for downtime associated with the transfer process, nor can we guarantee that your existing website “as it is” will work flawlessly on another web hosting server. You will need to make sure with your new provider that they will be able to ensure that your website files are compatible with their own specific hosting system.

Hosting: 

 

As being a MAX Plan client, you will be added to our top Plan called “Platinum” As such the client must agree to Halls Group (UK) Legal Agreements – Order Terms and ConditionsTerms of Use and the Privacy Policy.

Liability: 

 

Halls Group (UK) hereby excludes itself, its Employees and or Agents from all and any liability from:

Loss or damage caused by any inaccuracy;

Loss or damage caused by omission;

Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;

Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Halls Group (UK) to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

Severability: 

 

Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.

Maintenance: 

 

As part of being a Halls MAX Plan client we will always make sure your website and bespoke software is always up to date, fix bugs, keep it secure and much more. We will look after your services for the full duration of a year with Halls Group (UK).

No Limit on Halls Group (UK) Engagements: 

 

The client shall agree that any agreement entered into does not prevent Halls Group (UK) from providing similar services to other clients using the general marketing concepts and the know-how and experience gained hereunder or from developing/maintaining products or services which might be competitive with the deliverables and materials provided by Halls Group (UK)

Parts: 

 

As noted in our copyright section, we reserve the right to restrict parts of the “admin area” of the services we offer (website backend software and the backend software of a bespoke services). This is to protect our source code and copyright of our design. Master logins, theme coding, plugins, users, pages or other areas might be restricted. If there is something you need to update on the website just send us a support ticket and we will be happy to help. (This is part of our WebCare services) If you need access to users for an example then we will be happy to do this only on request. The reason why we restrict access to areas is because there is some services we need active to make sure the website or bespoke services is running correctly. By removing or deactivating one then it could break the website design or bespoke software which we will not fix.

Remote: 

 

As we have a number of web design clients, we had to design a system where we can remotely access website under one “master login” This is to help us quickly connect to your website if you’re having any problems, something needs updating, or anything else. You agree for this remote service to be added to your website.

Contract: 

 

The Halls MAX Plan is a full one-year contract. Either party can cancel at any time but no refunds will be given.

Time Limits: 

 

As part of our Halls MAX Plan, as stated several times in our MAX Plan terms, everything is unlimited of the amount of changes, producing, editing etc. We have set limits on what we can do. For an example if a client wants a brand-new website theme and then signs off on that theme. A few weeks later they want us to completely re do the theme from scratch and start all over again. We won’t make a brand-new theme from scratch, we will only do a brand-new theme for the client after 4 weeks from the original one that has been signed off from the client. The client agrees to the time limits. Below is the time limits we have set for certain products we offer in our MAX Plan. On rare occasions when we are busy, we might have to put projects back a few days or weeks, so we can finish the work we have already started to make for other clients.

 

Web Design – After 4 weeks from the date the client signs off.

Logo Design – After 2 weeks from the date the client signs off.

Image/Photo Editing – After 1 weeks from the date the client signs off.

Bespoke Software – After 3 weeks from the date the client signs off.

 

Bookings: 

 

The client agrees when becoming a MAX Plan client, there will sometimes have to be booked in when they want work to be carried out by our team. The client must send us all the information they want us to make before any work is carried out (see under “Failure to provide requested content”, our team will then send an estimate time scale to the client. Then our team will book in the work for it to start. On vary rare occasions when we are busy, we might have to put projects back a few days or weeks, so we can finish the work we have already started to make for other clients. 


Cancellation and Refunds 

 

If you no longer wish to continue with your Halls MAX Plan, please submit a cancellation request as soon as possible. We reserve the right to contact you beforehand to confirm the cancellation request or to see if there is anything different we can offer you.

If your renewal date is shortly coming up, you need to do the request at least 7 days before your services are due to be renewed. The client acknowledges that, termination of the agreement for any reason will result in us ceasing to provide the services we offer or made, with the consequences that flow from such cessation, including (but not limited to), deletion of data of all data.

Please click here to see how to cancel your services. Once you have submitted your cancellation request. Please note once we have started your request we can’t stop it half way through the process, all your data on our servers will be removed. If you have sent a cancellation request by accident, you must get in touch with us immediately. When the cancellation process has finished we will get in touch once its finished to confirm your request, there is no way for us to recover any of your data.

Unfortunately, because of the nature of our services we offer, we can’t issue any refunds after a service has been made.

If you do a chargeback (refund from the payment provider you use e.g. bank) you will be liable to pay £30 of the fees we are charged plus the full amount of the MAX Plan fees that hasn’t been used. For an example if you take Halls MAX Plan out in May and then do a Charge back in September you will be liable to pay the rest of the remaining months. if you don’t pay this chargeback “fee” and you would like to carry on being a client of ours then you must pay the chargeback and the rest of the remaining months. If the client doesn’t pay the chargeback and the reaming months we will take legal action or look at different ways of recovering the costs. Your services will also be suspended until the invoice has been paid in full.

 

 

Discounts: 

 

After the one-year contract has ended with Halls Group (UK) and you wish to carry on with some or all services in our Halls MAX Plan you will be entitled to a 10% discount. If the client ends the MAX Plan, and leave us completely and then comes back to Halls Group (UK) no discounts will be horned, you can read more about our discounts by clicking here.

 

Notification of Changes

Terms: 

 

We reserve the right to change these conditions from time to time as it sees fit and your continued use of the site and our hosting services & web design will signify your acceptance of any adjustment to these terms. The terms can be changed at any time and we reserve the right of not informing you. As of yet we have never changed our terms without informing out clients. We will always keep all our old terms so clients can see the differences in our term changes.


Privacy Policy: 

 

If there are any changes to our privacy policy, we will announce that these changes have been made via relevant channels. If there are any changes in how we use our site clients’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or subscribing for any of our services indicates your understanding, agreement to and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Questions: 

 

If you have any questions at all regarding the above terms, then please contact our support team by submitting a ticket or emailing us on support@hallshosting.co.uk

Recent Changes: 

 

These Terms and Conditions was edited on 04/03/2019

Reason for update to MAX Plan TermsAdded Max Plan Monthly Option/s

 

 

 

Information

You ­ (‘Client’)

Halls Hosting/Lords Design­ (Is the companies involved. Halls Group (UK) trading as Lords Design and its services)

Invoice/Accounts/Data (‘All Invoices/Accounts/Data are administered by Halls Hosting trading name of Halls Group (UK)’)

Acceptance:

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions in full and understand them. If there is no special contract in place like a (sponsorship) then this terms apply to you. 

Project:

The client must give information of what type of website they want and give us the details including images and text of what they want on their website. For an example a client will contact us asking us to build a sports website and gives us text for about us page, pricing for their services and images. It is important you tell us everything you want on your website and the type of website you want. If you don’t this will lead to extra costs to you. If you don’t know what you want, then give us a small idea so we can do some designs for you.

Logo:

If you want us to make a logo for you then please tell us what your company is and what the logo will be used for, and some rough idea of what you want the design to look like.

We will then send you up to 6 different logo concepts. Once you have agreed on the design of what we have made for you, then you accept that you don’t want any refunds from us and you own the full copyright of that image.

Bespoke Services:

If you require a bespoke service, then please give us as much detail as you and then we can start working on your bespoke service. Bespoke service could be an invoice software where you can bill your own clients for the services you have done for them. We sometimes use open source software and then adapted it for your needs including the look, function etc. of the software.

Charges:

Charges for services to be provided by Halls Hosting are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days only. Halls Hosting reserves the right to alter or decline to provide a quotation after expiry of the 30 days. Unless agreed otherwise with the Client, all website design services require an advance payment of the full amount of the project quotation total before the work can start. Payment for services is due by bank transfer, debit or credit card or PayPal.

Changes and Extra Work:

If the client has forgotten to say something to add to the website that wasn’t in the first quote, then we will add extra costs to the project. If the client doesn’t pay for the extra costs, then we will not do the extra changes.

Client Review:

Halls Hosting will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved. The client will only get 3 days or 72 hours whichever is greater to review the content. If the client don’t in this time without informing Halls Hosting why we will deem this as acceptance of the website design and content.

Turnaround Time and Content Control:

Halls Hosting will install and publicly post or supply the Client’s website by the date specified in the project proposal, or at date agreed with Client upon Halls Hosting receiving the full payment, unless a delay is specifically requested by the Client and agreed by Halls Hosting In return, the Client agrees to delegate a single individual as a primary contact to aid Halls Hosting with progressing the commission in a satisfactory and expedient manner. During the project, Halls Hosting will require the Client to provide website content; text, images, movies, sound files and information for pages.

Failure to provide required website content:

Halls Hosting is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions, we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged. Therefore, we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently. If you agree to provide us with the required information and subsequently fail to do within one week of project commencement, we reserve the right to close the project. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so. NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. You can contact us if you need clarification on this.

Payment:

Invoices will be provided by Halls Hosting we required the full payment of your project to be paid in advance before we can start working on your project. Failure to pay your invoice we reserve the right to cancel the project and the quote which was sent to you via email. We also reserve the right to add a late fee payment to your invoice which is currently £10.00.

Monthly Payments:

We do offer monthly payment options to our clients. There will be an add 40% of overall costs on monthly invoices. For an example the overall project was £120 you would have to pay £14.00 a month. It is cheaper and easier to pay in full. But this option is available to any clients who wants to pay monthly. (Note this is only an estimated price and will not reflect the final cost of your costs. All prices are bespoke.) If you choose to pay monthly, then we will need at least a 35% deposit before the project starts. Please note that Monthly Payments is only for Web Design only. Any other services we offer is excluded from monthly payments.

Invoices:

All invoices will be administered and sent from Halls Group (UK) which is our parent company.

Additional Expenses:

Client agrees to reimburse Halls Hosting for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.

Web Browsers:

Halls Hosting makes every effort to ensure websites are designed to be viewed by most visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, Edge etc.). Client agrees that Halls Hosting cannot guarantee correct functionality with all browser software across different operating systems. Halls Hosting cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, Halls Hosting reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

Termination:

Termination of services by the Client must be requested in a letterhead letter and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will be honoured only on letterhead letter. The Client will be invoiced for design work completed to the date of first notice of cancellation. Once you agree for a site to go live on the internet, then you are agreeing that you are fully satisfied with the work and no future refunds can be given for the fees paid. This does include website hosting. Please see under web hosting for termination as well.

Indemnity:

All Halls Hosting services may be used for lawful purposes only. You agree to indemnify and hold Halls Hosting harmless from any claims resulting from your use of our service that damages you or any other party.

Copyright:

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Halls Hosting the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Halls Hosting permission and rights for use of the same and agrees to indemnify and hold harmless Halls Hosting from all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Halls Hosting that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

Halls Hosting retains the full copyright to the design, source code, images etc of the web design. If the Client wants the full design, source codes, images etc made by Halls Hosting will only be granted if prior write agreement is made by Halls Hosting. Without written agreement from Halls Hosting the ownership of the design and all the code made by Halls Hosting remains the property and copyright of Halls Hosting. We reserve the right to charge you extra to get the source code of our design. If you download or use our design on another website we will take legal action if no written agreement has been made by Halls Hosting. We also reserve the right to hide the source code from being accessed if necessary to protect our copyright and data.  These terms of use grant a non-exclusive limited license so that the Client can use the design on one website on one domain name only. The Client is not permitted to use a design for more than one website without prior written agreement between the Client and Halls Hosting. The Client agrees that resale or distribution of the completed files is forbidden unless prior written agreement is made between the Client and Halls Hosting. The Client agrees to abide by the terms of any third-party software or media included within any work done for the Client. Examples of this include, but are not limited to, Google maps, Media under the Creative Commons license, RSS feeds, Open Source GPL Software etc.

Standard Media Delivery:

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered on via e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Halls Hosting to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.

Content Management Systems:

All our Web Design is based on WordPress.  WordPress is one of the most advance CMS in the world. We use the based software of WordPress and adapted and make it even better using our own software. Client will have access to the admin part of WordPress but it will be limited access to stop client messing around settings on the website. If the client wants full admin settings then we will be happy to do this, but if you changed the settings on it we are not liable to change them back to make the website work correctly again. WordPress is an open source software which allows companies like ours to adopt and make it more powerful. 

Design Credit:

A link to Lords Design will appear in either small writing or by a small graphic logo at the bottom of the Client’s website. We will automatically add this into the quote we have sent you. The writing or logo will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 25% of the total development charges will be applied. The Client also agrees that the website for the Client may be presented in Halls Hosting portfolio. If the Client removes the design credits without informing us, we reserve the right to suspend hosting services until the credit has been re added or the fee nominal fee of 25% has been paid.

Post-Placement Alterations:

Halls Hosting cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

Domain Names:

Halls Hosting may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non-or late payment is not the responsibility of Halls Hosting. The Client should keep a record of the due dates for payment to ensure that payment is received in good time. The Client is liable to pay Halls Hosting for any domain name registrations and the initial set-up of the hosting if included as part of the web design build.

General:

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

Governing Law:

This Agreement shall be governed by English Law.

Moving your website away from us:

We don’t like to think of a client leaving us, but if a client should wish to maybe move their website away from us, then we will be happy to assist with this transfer happening. However, we do need to make you aware of the following:

  1. Providing all your account payments are up to date, we will then assist you with a transfer to another web host, or web design company. They will need to contact us directly, so we can make sure the transfer completes without any unnecessary disruptions.
  2. ONLY your website files and associated files that make the website work on internet will be transferred. Any work-up files, ORIGINAL images created by ourselves, help files or other non-essential file, program or software/script will not be transferred to your new provider or source code without agreement (see under copyright)
  3. If your website employs the use of a database then only the database content will be transferred. It will be up to your new supplier to provide the necessary database systems to import the data to.

IMPORTANT: We cannot guarantee or accept any liability whatsoever for downtime associated with the transfer process, nor can we guarantee that your existing website “as it is” will work flawlessly on another web hosting server. You will need to make sure with your new provider that they will be able to ensure that your website files are compatible with their own specific hosting system.

Web Hosting:

This client agrees to host their website on Halls Hosting and is subject to the Order of Terms & Conditions which can be found by clicking here. Halls Hosting can, at its own discretion, but is not obliged to, offer hosting via a third-party service. With all our web design plans we offer web hosting at a 50% discount. If you want to cancel the hosting you will be liable to pay for the rest of the 50% discount before files being realised.

Liability:

Halls Hosting hereby excludes itself, its Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;
  • Loss or damage caused by omission;
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
  • Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Halls Hosting to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

Severability:

In the event, any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.

Website Maintenance:

We will look after your website for the full duration of your 1 year contract with Halls Hosting. We will also update and change any content only to what you wish for it to be. We will not change any theme designs this would mean a brand-new quote to redo you theme from Halls Hosting. We will also keep the software your site is using updated so you don’t have to worry about anything. We will back up your website every night for peace of mind. This included our WebCare service click on the link to see a full list. (click here to see the list) 

Maintenance of a website may include one or more of the following that are the result of recurring needs and minor changing needs:

  • Text changes (such as news, press releases, current events, scheduled events, re-wording of text, etc);
  • Simple maintenance and/or addition of graphics provided by the client to an existing web page. Major changes in graphics layout in an existing website shall be considered a new project (quote order);
  • Simple navigational changes (e.g Move about us to the front instead of the back). Major navigational changes shall be considered a new project.
  • Simple page design changes (e.g. a new contact page). Major page design changes shall be considered a new project.
  • Addition of new pages as links from an existing page and not as links that will change the navigation of the web site. The addition of new pages shall follow the current website theme.
  • Virus scanning and if a virus is found we will remove it and make your website safe.

Example which isn’t covered under website maintenance:

  • Heavy image work and editing, including logo design or redesign;
  • Flash animation creation or editing;
  • New pages or site sections which do not share the existing site design;
  • Major structural or graphical changes that would affect the appearance of the website;
  • eCommerce major customisation;
  • Video editing.

Confidentiality:

Halls Hosting will need access to certain confidential information of the your company, sometimes including future plans, business strategies and other proprietary information (collectively, the “Confidential Information”). Halls Hosting agrees that it will take every reasonable step to ensure that Confidential Information is not divulged, disclosed or communicated to any third party without the prior written consent of the client. Confidential information shall not include information previously known to Halls Hosting Website Maintenance, properly received from a third party or in the public domain

No Limit on Halls Hosting Website Maintenance Engagements:

The client shall agree that any agreement entered into does not prevent Halls Hosting from providing similar services to other clients using the general marketing concepts and the know-how and experience gained hereunder or from developing/maintaining products or services which might be competitive with the deliverables and materials provided by Halls Hosting.

Non-payment by client:

In the event of non-payment by the client, Halls Hosting reserves the right to discontinue services and remove all data on Halls Hosting servers.

Restricted Parts:

As noted in our copyright section, we reserve the right to restrict parts of the “admin area” of the website. This is to protect our source code and copyright of our design. Themes, Plugins, Users, Pages or other areas might be restricted. If there is something you need to update on the website just send us a support ticket and we will be happy to help. (This is part of our WebCare services) If you need access to users for an example then we will be happy to do this only on request. The reason why we restrict access to plugins is because there is some plugins we need active to make sure the website is running correctly. By removing or deactivating one then it could break the website or design of the website which we will not fix.

Remote:

As we have several web design and bespoke services customers, we had to design a system where we can remotely access your website under one “master login” This is to help us quickly connect to your website if you’re having any problems, something needs updating, we need to do plugins updates or fixes bugs. You agree for this remote service to be added to your website, if this plugin/ our user account has been removed, we will place your project on hold or/and cancel the project.

Our Access:

When we are designing a website or a bespoke service for the client, we must have access to the admin panel always. Even after the project is completed we must carry on having that ability to login to our admin account. This allows us to fix any bugs, keep the project up to date and secure. Allows us to install any projects/plugins onto the website. If we have not started on your project/plugin and we try and login to our admin account, then we will put your project back on hold or cancel the project all together. We must have access always to allow us to do our jobs. 

Contract:

The Website Design is a full 1 year contract. Which includes website maintenance, web hosting and Lords Design (view here to see more). Either party can cancel at any time but no refunds will be given. With all our web design plans we offer web hosting at a 50% discount. If you want to cancel the hosting you will be liable to pay for the rest of the 50% discount before files being realised.

Discount after 1 year contract has finished:

After the 1 year contract, has ended with Halls Hosting and you wish to carry on with Halls Hosting and Lords Design you will be entitled to a 10% discount. This is only for hosting, web design changes, logo changes and webcare.

Notification of Changes:

Terms:

We reserve the right to change these conditions from time to time as it sees fit and your continued use of the site and our hosting services & web design will signify your acceptance of any adjustment to these terms. The terms can be changed at anytime and we reserve the right of not informing you. But most cases we will tell you any changes we make to the terms via email.

Privacy Policy:

If there are any changes to our privacy policy, we will announce that these changes have been made via relevant channels. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or subscribing for any of our services indicates your understanding, agreement to and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Questions:

If you have any questions at all regarding the above terms then please contact our support team by submitting a ticket or emailing us on support@hallshosting.co.uk

Recent Changes:

These Terms and Conditions was added to Halls Hosting legal agreement page only, nothing has changed in the above terms.

 

 

We will Price Match any other United Kingdom web hosting provider plus add 5% off the final price. 

To be able to qualify with our price match guarantee you must get in touch with us before submitting your order. You must follow the steps that is stated here. The Web Hosting provider must be based within the United Kingdom. You must also include in the message you send us. The name (of the hosting company), the link (for the plan you have found) and the price of plan you have found. 

Please bear in mind that different UK hosting providers offer a wide variety of price, options and other features within their specified prices, so we will attempt to match or beat prices based on the nearest price plan to our own hosting services. For example, if one price plan only offers a low number of email addresses and lower web space (e.g. 20 mailboxes and 10GB web space) we will need to consider a higher priced plan if offered by them when offering a price match since we offer unlimited mail and unlimited amounts of web space, as well as many included features at no extra cost with our hosting service. 

The price match will apply to all our hosting plans on either a monthly, annual. This price match offer only applies to our monthly or annually web hosting plans, and will not apply to Optional Extras or Domain Name Registrations or Domain Renewals. 

Please note we can’t price match a hosting plan if a promo code is being used on our website or any other UK web hosting company. 

Please get in touch with us via the contact us page on all page with the details with have asked for above. We will aim to get back to you within 1 hour of first contact. (excluding weekends, bank holidays, Christmas and boxing day. 

We reserve the right to end or change this offer or the conditions at any time. Customers will always be notified of any price change prior to any renewal payments due. 

NO OFFERS ARE CURRENTLY AVAILABLE

  1. This offer is for life as long as you have a hosting plan with Halls Hosting.
  2. You must agree to all of our legal agreements. Click here to read our legal agreements.
  3. All Domains, Max Plan, Lords Design, SSL Certificates and Weebly is excluded from this discount. All other products can be used in this discount.
  4. You must be over 18 years old to use our hosting services. If you are under 18 you must seek permission from you parent of gurdian.
  5. Halls Group (UK) has the right to cancel or change this offer at any time.
  6. This offer can’t be used if you already have a hosting plan with us already. But can be used on a new web hosting order.
  7. This offer is made by Halls Group (UK) only, no other company is involed in this offer.
  8. This offer can’t be changed for cash or any other payment offer.
  9. This offer does not hold any value.
  10. Cannot be used in conjunction with any other offer
  11. This offer is vaild from 00/00/0000 to 00/00/0000
  12. Promotion code must be entered at the time of the order only.
  13. This offer can only be used on https://www.hallshosting.co.uk website.
  14. If you have any questions regarding this offer, please get in touch with our support team by clicking here.
  15. If you have any problems entering this discount code on our checkout, please get in touch with our support team as soon as possible.
  • Any customers on a free web hosting contract or sponsor contract is excluded from our Loyalty Rewards Program.

 

  • You must continue to be a customer of Halls Hosting to benefit from our Loyalty Rewards Program. This means if you leave our hosting services for a day, a week, a month, a year. Your Loyalty Rewards will be reset to Year 1 Discount.

 

  • You must continue to follow all of our legal agreements, you can read them all by clicking here.

 

  • Our Loyalty Rewards Program is made by Halls Group (UK) only, no other company is involved in this offer.

 

  • Yearly Loyalty Rewards can’t be transferred to other customers.

 

  • You must be over the age of 18+ to benefit from our Loyalty Rewards Program.

 

  • Any accounts that remain inactive for a long period of time, longer than twelve months may be removed from the scheme without notice and with no liability to Halls Group (UK)

 

  • You must been on a paying hosting package “Silver, Gold, Platinum” only.

 

  • You can only use your Loyailty Rewards on our hosting packages only, you can’t use it on anything else unless stated.

 

  • Weebly and SSL certicates are fully excluded from our Loyailty Rewards Program.

 

  • Our Loyalty Rewards can’t be changed for cash or any other payments.

 

  • Halls Group (UK) has the right to cancel or change our Loyalty Rewards Program at any time.

 

  • If you find an discount offer on our website, you can’t use it in conjunction with our Loyalty Rewards Program unless stated.

 

  • From Year 5 Discount, you will get Lords Design at a discount rate. You must follow the Terms for Lords Design as well. You can see it by clicking here.

 

  • You can see all our services we offer from Lords Design by clicking here.

 

  • You can’t set up another cPanel hosting account if you have already got one. This means only one of your accounts can only benefit from our Loyalty Rewards program.